We are committed to delivering high-quality, personalized astrology readings. Please review our return and refund policy carefully.
Order Processing Requirements
All services require accurate birth data (including date, time, and location of birth) for each individual included in the order. Orders cannot be started until this required information is received. If you are unable to provide the necessary birth data, please notify us. In such cases, a full refund will be issued, and the order will be canceled.
Refund Eligibility
We offer refunds under the following conditions:
A full refund will be provided if the required birth data is not submitted and the order cannot be fulfilled.
Refund requests must be made prior to work beginning on the order.
Once an order has been started (i.e., after birth data has been submitted and work has commenced), no refunds will be issued.
Damaged Orders
If your order arrives damaged in the mail, please take the following steps:
Report the damage directly to the mail carrier (e.g., USPS, UPS, FedEx) and file a damage claim with them. Be sure to retain and document the damaged packaging and contents as required by the carrier.
Once a claim has been submitted to the carrier, contact us at orders@thesolarparlor.com with:
Proof of damage (photos of the item and packaging)
Proof of the claim filed with the carrier
Your order number and name
We will work with you to determine the next appropriate steps, which may include a replacement or further coordination with the carrier. We want to ensure the party goes on!
Contact for Refunds and Support
To request a refund, report an issue, or inquire about your order, please contact us at orders@thesolarparlor.com with your order details.
We reserve the right to modify this policy at any time without prior notice. Any updates will be posted on this page.
